Shipping

COVID-19 Update

We are currently shipping everywhere in the USA via USPS and UPS as well as internationally via DHL Worldwide. We hope to open up more international shipping options as soon as delivery become more reliable. However due to Covid shipping limitations and manufacturing challenges you will find that we may not have everything available. We appreciate your patience as we work to restock. 

Benzie shipping specialists are packaging all orders within 24 hours. Keep in mind that USPS Priority and First Class is shipping a several days later than expected and does not consider a package lost until 15 business days have passed. Please contact us after 15 business days have passed. We are extending expected arrival times for International orders from 3-10 weeks. Please plan accordingly.

Our brick + mortar is currently open to the public -we also offer in-store pick-up.  

Due to shortages in DMC floss, when ordering a floss palette we may ship a suitable substitute.

Most orders ship within 24 hours, six days a week to anywhere in the world! Large orders, holidays and custom orders such as felt-fetti can delay shipment 1-2 days. Once the product is shipped it is the responsibility of the mail carrier to deliver your bundle in a timely matter, keep in mind that USPS Priority mail delivery times are estimates and not guarantees.